ESSENTIAL JOB RESPONSIBILITIES:

This is a leadership position. As such, the Program Director ensures the smooth operations and completion of work product of the office. Work to maintain a positive relationship and office environment for all. Coaching and leading the office through program changes. Relaying information timely from ESL corporate office and funders.

Tasks to further this effort include the following:

• Ensure ongoing requirements of contract(s) are met timely and successfully
• Quality Control
• Supervision of Support Coordination Supervisors
• Maintain the Quality Assurance Plan
• Monitor supervision binders at least quarterly
• Provide oversight of daily operations
• Provide oversight of interviewing, hiring, and training
• Responsible for billing procedure processes
• Conduct weekly staff meetings and disseminate directives/info effectively and timely
• Ensure necessary training and tools are provided for staff
• Meet billing quotas
• Provide budget oversight
• Discipline and coaching of direct reports.
• Complete annual performance review of each direct report at least annually

ACCOUNTABILITIES :

I. PROVISION OF SERVICES:

A. Knowledgeable of contract requirements and population specifics

B. Oversight of daily operations

C. Maintenance of compliance

D. Ensure all clients and significant others are treated with respect and dignity; and to ensure that their rights are preserved

E. Assess, as appropriate, client service provision in terms of performance criteria that reflect sound, achievable Support Coordination practices

F. Monitor Support Coordination Supervisor folders to review supervisor notes ensuring clients are staffed on a random and as-needed basis each month.

II. CLIENT FILE MAINTENANCE

A. Review randomly selected client files each week using an ESL review checklist to ensure all documents are filed, up-to-date, and accurate.

III. PROJECT MANAGEMENT:

A. Communication -- Coordinates weekly staff meetings with Support Coordination Supervisors to keep all staff informed, ensure open lines of communication and determine training needs and scheduling. Exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication, ensure oral and written communication is professional.

B. Performance Management -- Work with Support Coordination Supervisors in evaluating program effectiveness and compliance with state/contract requirements and program goals.

C. Planning – Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives.

D. Coordination – Able to multi-task in work to coordinate efforts with programs to ensure consistency and adequate follow-up.

E. Action Orientation – Ability to take initiative rather than passively accepting; take action and attempt to influence events to achieve goals.

F. Work Commitment – Willingly expend extra effort and time to get a job done; identify with organizational goals, exhibit excellent time management abilities.

G. Building Relationships – Able to establish rapport with Easterseals administrative and other program staff.

H. Team Playing – Work cooperatively with staff and other Easterseals employees.

I. Mission Advocacy – Able to identify with project and Easterseals objectives. Adequately, constructively and directly communicate these objectives to the team and participants.

IV. QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Must have a Bachelor’s Degree in a Social Services field or a General Studies or Liberal Arts degree with a minimum of sixteen (16) hours of social service coursework in one concentration.
• Must have a minimum of two (2) years as a Support Coordinator Supervisor.

V. PHYSICAL REQUIREMENTS with or without reasonable accommodation:

• The employee is regularly required to operate a computer, type and/or retrieve documentation into web based applications, file and retrieve written documents, communicate with others on the phone and in person.
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
• Able to move independently within the facility and community.

VI. WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled.